Terms and Conditions
1. Definitions
1.1 In these terms and conditions, the following words have the following meanings:
Access Hours the hours we permit access to the Unit as specified in the Site Rules
Additional Charges the additional charges that will become payable by You as set out in the Schedule of Fees
This Agreement this storage licence agreement, comprising of these terms and conditions, the information set out in the Unit Licence Order Form and (if applicable) the StoreProtect Addendum
App The STOREX Self Storage app
Business Day a day other than Saturday, Sunday or public holiday in the United Kingdom
Commencement Date the date specified in the Unit Licence Agreement
Condition means a numbered condition of these terms and conditions
Deposit the amount specified in the Unit Licence Agreement (if any) which will be collected by Us, as security for Your performance of Your obligations under This Agreement
Payment Date(s) the first payment date specified in the Unit Licence Agreement and the subsequent payment date as specified in the Unit Licence Agreement or the previous Business Day if a Payment Date falls on a Saturday, Sunday or public holiday in the United Kingdom
The Goods anything You store in the Unit at any time during this Agreement (contents or property)
Notice Period the period specified in the Unit Licence Agreement
Our Fees the amount specified overleaf which does not include VAT, and, if applicable, the StoreProtect Charges, which shall also be paid by You where it is or becomes applicable
Prompt Payment In respect of payment of each and every sum due under this Agreement, payment on the Payment Date or if the Payment Date is not a Business Day, then on the next Business Day following the Payment Date
Site the premises on which the Unit is situated
Site Rules the procedures and information governing access to the site as set out in Schedule 2 to these terms and conditions
Storage Fees the amount specified in the Unit Licence Agreement (which does not include VAT which shall be payable by You where it is or becomes applicable)
StoreProtect an agreement between You and Us where We accept an enhanced liability in return for payment of the StoreProtect Charges in accordance with the terms of the StoreProtect Addendum and this Agreement
StoreProtect Charges the charges set out in the StoreProtect Addendum
StoreProtect Addendum the addendum governing StoreProtect’s provision of enhanced liability protection to You, as set out in Schedule 3
Termination Date Date of termination of the Unit Licence Agreement in accordance with Condition 27 or 28
Schedule of Fees as set out in Schedule 1 to these terms and conditions
Unit the storage unit specified in the Unit Licence Agreement or any alternative storage unit We may specify under Condition 11
Unit Licence Order Form the front sheet to this Agreement containing the details of Your order
Website https://storex.storage
We, Us, Our the storage provider named in the Unit Licence Agreement
You, Your the customer named in the Unit Licence Agreement
1.2. This Agreement will come into existence between STOREX and You when STOREX notifies You it has accepted the order by signing the Unit Licence Order Form. The storage period will begin on the date agreed with You during the order process and set out on the Unit Licence Order Form.
2. So long as Our Fees are paid up to date, we license You but, subject to Condition 3, no other person:
2.1. to use the Unit for the storage of Goods in the Unit in accordance with this Agreement from the Commencement Date until this Agreement is terminated in accordance with its terms; and
2.2. to have access to the Unit during the Access Hours only for the purposes of depositing, removing, substituting or inspecting the Goods and Your regular inspection of the Unit for damage or unsuitability for the Goods. No access to the Unit will be permitted for any other purposes or outside Access Hours. We will use reasonable efforts to provide advance warning of changes in Access Hours by notices on Site, through the App and by email, but we reserve the right to change Access Hours to other reasonable access times at any time without giving You any prior notice.
3. Only You and persons authorised by You through the STOREX App using the KYC identification or accompanied by You will be allowed to have access to the Unit. Any such person is Your agent for whose actions You are responsible and liable to Us and to other users of Units on the Site. You may withdraw any authorisation at any time by withdrawal through the STOREX App. We may ask for proof of identity from You or any other person at any time (although we are not obliged by this Agreement or otherwise to do so) and we may refuse access to any person (including You) who is unable to provide satisfactory proof of identity on Our reasonable request. We may refuse You or Your agents access at any time if we consider in our sole discretion that the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents will be put at risk.
4. You are responsible for securing the Unit and You must ensure that the Unit is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We will not be responsible for locking any unlocked Unit. You should not leave Your access key code with or permit access to Your Unit to any person other than Your own agent who is responsible to You and subject to Your control and if You do so, You do so at Your own risk whether or not any such person is our employee or agent. We do not accept any liability for any person including our employee or agent holding Your access key code and having access to Your Unit and any such person acts as Your agent only.
5. You will permit Us and Our agents and contractors to enter the Unit and if necessary we may break the lock to gain entry:-
5.1. if We give You not less than seven days’ notice so that We may inspect the Unit or carry out repairs, maintenance and alterations to it or any other unit or part of the Site;
5.2. at any time without notifying You in advance:-
5.2.1. if We reasonably believe that the Unit contains any items described in Condition 8 or is being used in breach of Condition 9 or such entry is effected incidental to the exercise of our powers pursuant to Condition 18;
5.2.2. if We are required to do so by the Police, Fire Services, Local Authority or by a court order;
5.2.3. for any purpose including that in Condition 5.1, if we believe it is necessary in an emergency;
5.2.4. to obtain access in accordance with Conditions 11 and 18;
5.2.5. to prevent injury or damage to persons or property; or
5.2.6. for the purpose of ascertaining whether the Unit contains any items described in Condition 8.
5.3. If We enter the Unit without prior notification pursuant to Condition 5.2. We will notify You as soon as practicable after the event through the App or by email, unless We are prohibited from doing so by Law or Court Order.
6. You warrant that throughout this Agreement, the Goods in the Unit from time to time are Your own property or that the person who owns or has an interest in them has given You irrevocable authority to store the Goods in the Unit on the terms and conditions in this Agreement and that You act as a duly authorised agent of any such person. You indemnify Us against any loss or damage suffered by Us for breach of this warranty including against any loss, damage or expenses incurred by Us (including any reasonably incurred legal fees) arising from any step or action taken by any person who owns or has an interest in the Goods.
7. We reserve the right to refuse to permit You to store any Goods or require You to collect any Goods from the Unit if in Our opinion the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents would be put at risk by the storage or continued storage of any such Goods.
8. You must not store (and You must not allow any other person to store) any of the following in the Unit:-
8.1. food or perishable goods unless securely packed so that they are protected from and do not attract vermin;
8.2. plants, birds, fish, animals or any other living creatures;
8.3. combustible or flammable materials or liquids or gasses such as paint, petrol, oil or cleaning solvents;
8.4. firearms, explosives, weapons or ammunition;
8.5. chemicals, radioactive materials, biological agents;
8.6. toxic waste, asbestos or other materials of a potentially dangerous nature;
8.7. any item which does or could emit any fumes, smell or odour;
8.8. any illegal substances, illegal items or goods illegally obtained;
8.9. compressed gases;
8.10. any bullion, coin, precious stones, jewellery, money and securities; or
8.11. antiques and fine art unless specifically agreed with Us in writing, in advance of storing such Goods in the Unit.
9. You must not (and You must not allow any other person to):-
9.1. use the Unit or do anything on the Site or in the Unit which may be a nuisance to Us or the users of any other unit or any person on the Site;
9.2. do anything on the Site or in the Unit which may invalidate any of our insurance policies or those of other unit users or increase the premiums payable on them;
9.3. use the Unit as offices or living accommodation or as a home or business address and not use the address of the Site or the Unit for receiving or sending mail;
9.4. spray paint or do any mechanical work of any kind in the Unit;
9.5. attach anything to the internal or external surfaces of the Unit or make any alteration to the Unit;
9.6. allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt outside the Unit;
9.7. cause any damage to the Unit or any other unit or the Site or its facilities or to the property of Us or any other unit users or other persons on the Site and if You cause any damage You must (at our option) repair, restore or replace such damage or item or reimburse the costs of making necessary repairs, restoration or replacement or make proper compensation;
9.8. leave anything in or cause any obstruction or undue hindrance in any passageway, stairway, service area or other part of the Site and You must at all times exercise courtesy to others and reasonable care for Your own safety and that of others in using these areas.
9.9. connect or provide any utilities or services to the Unit unless authorised in advance in writing by Us.
10. You must (and You shall procure that Your agents must):-
10.1. use reasonable care when on the Site or in the Unit and take all reasonable care in respect of the Unit, the Site, and the property of Us or any other unit users or other persons on the Site;
10.2. refrigeration equipment should be defrosted and along with washing machines, left dry and with the door open to allow for ventilation and prevent mould
10.3. all mechanical equipment such as lawn mowers must be cleaned and drained of fuel/petrol or oil and garden furniture must be clean and dry before storing
10.4. inform Us immediately of any damage or defect to the Unit;
10.5. inform Us within 24 hours of any change to Your personal details, specifically address, email (electronic mail) address or telephone numbers and alternative contact details
10.6. comply with the reasonable directions of any of Our employees, agents and contractors at the Site and any further regulations for the use safety and security of the Unit and the Site which we may issue from time to time.
11. This Agreement shall not confer on You any right to exclusive possession of the Unit.
11.1. We may at any time by giving You fourteen days’ written notice require You to remove the Goods from the Unit to another unit specified by Us which shall not be smaller than the current Unit.
11.2. We agree to pay Your reasonable costs of removal which have been approved in writing by Us in advance of the removal.
11.3. If You do not arrange the removal of Goods to the alternative unit by the date specified in Our notice (provided in accordance with Condition 11.1), we and Our agents and contractors may enter the Unit and do so. In doing so, we and Our agents and contractors will act as Your agent and the removal will be at Your risk (except for loss or damage caused wilfully or negligently by Us and Our agents and contractors, subject to the aggregate limit of Our liability contained in Condition 22).
11.4. If the Goods are moved to an alternative unit, this Agreement will be varied by the substitution of the alternative unit number but shall otherwise continue in full force and effect and the Storage Fees will continue to apply to Your use of the alternative unit (with such alternative unit becoming the “Unit” for the purposes of the Unit Licence Order Form from the date the Goods are moved).
11.5. if We have moved Your Goods under Condition 11.3 either because You have failed to move all of them when required to do so, or in the event of an emergency We will not acquire any interest in or right to Your Goods or otherwise be responsible for the Goods which will be held by Us at Your risk. We will not be liable to You for any damage or loss to the Goods unless We have wilfully or negligently caused such loss or damage.
12. You must pay Us the Storage Fees for the minimum period of storage on signature of this Agreement and thereafter must pay the Storage Fees on the Payment Date.
13. We may alter the Storage Fees at any time by giving You written notice using email communication at the email address You supplied in the Unit Licence Order Form and the new storage fees shall take effect on the next Payment Date occurring not less than four weeks after the date of Our notice. If You do not agree with the level of the new storage Fees under this Agreement You may serve notice on Us to terminate the Unit Licence Order Form in accordance with Condition 28 (for the avoidance of doubt such termination shall come into effect before the date the new storage fees take effect).
14. If You do not pay the Storage Fees on the Payment Date, You will be liable to pay Us the Additional Charges for which we will endeavour to send you an invoice as soon as reasonably practicable.
15. You must pay to us any Additional Charges that become due as set out in Schedule 1. We will take payment for any Additional Charges from the payment method linked to Your account as soon as reasonably practicable after Your breach of the Site Rules.
16. Additionally, at Our option You must pay Us interest on all amounts overdue for payment from You at the rate of 4% above the base rate of NatWest Bank PLC, calculated from the date when payment becomes due up to and including the date of actual payment including all accrued interest, whether before or after judgment, and whether or not we exercise the right of sale under the Agreement.
17. You must pay Us the Deposit (where applicable) on Your signature of this Agreement. The Deposit will be returned to You (without interest) after this Agreement terminates less any amount we may in Our sole discretion deduct to cover:
17.1. any breach of Condition 9.7; or
17.2. any of the Storage Fees which have not been paid or any unpaid removal or other charges.
18. Payment of each and every sum (including interest) whether invoiced or not, owing from You to Us from time to time under this Agreement or any other agreement between You and Us (in this Condition, called "Your Debt") is of the essence of this Agreement.
18.1. The terms of this Condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.
18.2. In default of Prompt Payment of Your Debt,
18.2.1. We are relieved of any duty howsoever arising in respect of the Goods; and
18.2.2. the Goods are held solely at Your risk and We shall be able to immediately exercise the lien described below.
18.3. We have a lien over the Goods for Your Debt until payment of Your Debt in full has been received by Us in electronic funds or paid by Your bank and after this lien becomes exercisable by us, the following Conditions shall apply.
18.4. You shall pay Us fees and charges at the same rates as under this Agreement and if this Agreement has been terminated, the relevant rate at which such fees and charges will be payable by You will be the rate which was payable immediately prior to termination; and
18.5. In default of Prompt Payment of Your Debt, You authorise us;-
18.5.1. to refuse You and Your agents access to the Goods, the Unit and the Site;
18.5.2. to enter the Unit and inspect and remove the Goods to another unit or Site;
18.5.3. to hold onto and/or ultimately dispose of some or all of the Goods.
18.6. In the event that Your Debt is not paid promptly or You fail to collect the Goods after we have required You to collect them or upon expiry or termination of this Agreement, We may, subject to Condition 18.8, sell the Goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by Us in the sale and removal, and secondly in paying Your Debt and to hold any balance for You. Interest will not accrue to You on the balance.
18.7. If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by Us and Your Debt, You must pay any balance outstanding to Us within seven days of a written demand from Us which will set out the balance remaining due to Us after the net proceeds of sale have been credited to You. Interest will continue to accrue on Your Debt until payment has been made.
18.8. Before We sell the Goods, We will give You notice in writing by registered or signed for delivery or email communication at Your address (email) on the Unit Licence Order Form or any address in England and Wales notified by You to Us in writing prior to Our notice, specifying the amount of Your Debt at the date of the notice (and, in Our sole discretion, specifying any amount by which Your Debt is increasing after the date of that notice) and directing You to pay and that in default of payment within two months after the date of the notice, we will sell the Goods. We do not agree to give You any further notice of any intended sale.
18.9. We will sell the Goods by the best method(s) reasonably available to achieve the best selling price reasonably obtainable in the open market, taking into account the costs of sale.
18.10. If the Goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite Our efforts, You authorise Us to treat them as abandoned by You and to destroy or otherwise dispose of them at Your cost.
19. Because the nature and type of Goods being stored by You from time to time is entirely within Your discretion (subject to Condition 8 and 9) You must ensure that the Unit is suitable for the storage of the Goods that You store or intend to store in it. We do not warrant or represent that any unit allocated to You is a suitable place or means of storage for any particular goods. We strongly advise You to inspect the Unit before storing Goods in the Unit and from time to time throughout the period of this Agreement.
19.1 Unit sizes are approximate only and are supplied to You for information purposes.
20. In the event that You do not pay any Storage Fees or Additional Charges, the Goods are left in the Unit at Your sole risk. We exclude any liability in respect of the Goods when payment of the Storage Fees or any Additional Charges is overdue and exclude any duty of care howsoever arising.
21. We do not insure the Goods.
21.1. Storage of Goods in the Unit is at Your sole risk.
21.2. You warrant to Us as follows:
21.2.1. that prior to bringing the Goods onto the Site You have insured or will insure the Goods against all normal perils under a valid contract of insurance (home or business content provider) with a reputable insurance company for their full replacement value and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site; (we reserve the right to refuse certain policies or providers) and
21.2.2. that the contents cover will not be for a sum which is lower than the true repla
21.2.3. cement value of the Goods stored in the Unit from time to time.
21.3. If You do not comply by providing proof of Your own insurance via email to [email protected] within 14 days of completion of the Unit Licence Agreement, We will automatically opt you into StoreProtect.
21.4. We do not give any advice concerning such insurance and it is for You to make Your own judgement whether such insurance is appropriate to cover the Goods and risks to them.
22. We will not be liable for any loss or damages suffered by You as a result of You not being able to access the Site or the Unit, regardless of the cause. The Goods are stored at Your sole risk and responsibility and You shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason.
22.1. Subject to Condition 23 and Condition 24, We exclude all liability in respect of loss or damage relating to Your business, if any, including consequential loss, lost profits or business interruption, and all liability in respect of loss or damage to the Goods except where this results from Our negligence or breach of contract, in which case Our liability will be limited to the sum of £50 in total which we consider to be the normal excess on a standard household insurance policy whether or not that policy would cover the Goods.
22.2. You warrant that:
22.2.1. You have written on the Unit Licence Order Form the true total value of all the Goods;
22.2.2. the aggregate value of the Goods stored in the Unit from time to time will not exceed that value; and
22.2.3. this warranty is repeated by You to Us at each Payment Date.
23. We do not exclude liability for physical injury to or the death of any person and which is a direct result of Our negligence or wilful default or that of Our agents and/or employees.
24. As an alternative to Condition 21.2 and Condition 22.1, you may opt for StoreProtect. If you opt for StoreProtect, the terms of the StoreProtect Addendum and Additional Claim Requirements shall apply, in particular with respect to Our liability and what liability We exclude. If you opt for StoreProtect, in the event of any conflict between the Conditions of this Agreement and the StoreProtect Addendum, the StoreProtect Addendum shall prevail.
25. If You are a business customer, You will indemnify Us against all claims, demands, liabilities, damages, costs and expenses incurred by Us or by any of Our servants, agents or other unit users or persons on the Site which arise out of the use of the Unit or the Site by You or any of Your servants, agents or invitees or arise out of the breach of this Agreement by You.
26. In the event of circumstances which are outside Our reasonable control and their consequences, We do not agree and are not obliged by this Agreement to maintain the safety or security of the Goods, the Unit or the Site in order to keep the Goods free from damage or loss. Neither You nor We shall have any liability under or be deemed to be in breach of this Agreement for any delay or failure in performance of this Agreement which results from circumstances beyond the reasonable control of that party. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, pandemic, epidemic, or entry into any unit including the Unit or the Site by, or arrest or seizure or confiscation of Goods by competent authorities.
27. If You signed up without coming to the Site, then You have 14 days after STOREX confirms acceptance of Your order to change Your mind ( the “cooling off period”). If You cancel during the cooling-off period, a refund will be provided based on the length of storage You have taken prior to cancelling and all Goods being removed from Your Unit. STOREX can use any payment made by You to settle some or all of this. You can cancel by email or telephone call to STOREX referring to Your name, address and date of order. This Agreement shall otherwise expire on the Termination Date or as described in Condition 28.
28. This Agreement may be terminated:-
28.1. by You giving Us not less than seven days’ notice through the app
28.2. by Us giving You not less than fourteen days’ written notice, And termination will take effect from that date, which shall be the Termination Date; or
28.3. immediately by Us giving written notice to You if You commit a serious breach of any term of this Agreement and (in the case of a breach capable of being remedied) shall have failed within 14 days after service of a notice to do so, to remedy the breach. Serious breach includes a failure by You to pay our Fees and other charges due to Us under this Agreement. The Termination Date shall be the date the notice is effectively served on You in accordance with Condition 39.
28.4. For the avoidance of doubt, You will remain liable for our Fees during any notice provided in accordance with Condition 28.1.
28.5 By the end of the Access Hours on the Termination Date, You must remove all of the Goods from the Unit and leave the Unit clean and tidy and in the same condition as at the Commencement Date. If You do not do so, You shall pay Our costs of cleaning the Unit or disposing of any of the Goods or rubbish left in the Unit or on the Site. In default of Prompt Payment of Our Fees and any payments due to Us under this Agreement, we are relieved of any duty howsoever arising in respect of the Goods and they are held solely at your risk. We may treat Goods remaining in the Unit after the Termination Date as abandoned and may dispose of them in accordance with Conditions 18.6 and 18.8.
29. Where this Agreement has terminated and You have paid more of Our Fees and Additional Charges than are due at the Termination Date, We will refund the balance to You after deduction of any payments due to Us as if the balance were a Deposit under Condition 17. No interest will accrue on any money held by Us for You. Where the payment of any of our Fees or Additional Charges are still outstanding from You, You must pay Us in full including any outstanding interest before We will release the Goods to You.
30. You agree to examine the Goods carefully upon removing them from the Unit and must tell Us about any loss or damage to the Goods as soon as is reasonably possible after doing so. This Condition 30 does not relieve You of Your obligations as per Condition 19.
31. Any delay by Us in exercising any of Our rights under this Agreement will not affect Our rights or be a waiver of those rights, nor will any partial exercise of any right exclude a further exercise of that right.
32. Every provision in this Agreement is severable and distinct from every other provision and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way.
33. This Agreement can only be varied in writing and signed by one of Our directors. None of Our other employees or agents has any authority to vary this Agreement on Our behalf whether orally or in writing or to make any representation of fact that is or may be inconsistent with the terms of this Agreement.
34. You may not assign any of your rights under this Agreement or part with possession of the Unit or Goods whilst they are on the Site to any other person, firm or company and a breach of this Condition is a serious breach under Condition 28.3.
35. You agree that it is not the intent of this Agreement to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
36. This Agreement shall be governed by English law and You and We submit to the exclusive jurisdiction of the English courts.
37. This Agreement shall not create a tenancy or constitute Us as bailees of Goods.
38. Where You are two or more persons Your obligations under this Agreement shall be obligations of each of You separately.
39. Any notice given under this Agreement must be in writing and may be served by personal delivery to the person notified or its address or by pre-paid post. Your address for service of notices shall be your address provided in the Unit Licence Order Form. Any notice to You will also be sent to any owner (whether sole, joint, or co-owners) if the name and address of whom We have been previously notified by You on the Unit Licence Order Form. Any notice to Us must be sent to Our address set out on the Agreement. A notice will be served at the time of personal delivery or forty-eight hours after it has been placed in the post.
40. We collect information about You when You register with Us and during the course of this Agreement to manage Your account which includes Your personal data (“Data”) and We process Your Data in accordance with the General Data Protection Regulation and all associated laws and STOREX’s customer privacy policy. Your Data will be used for the purpose of the performance of Our obligations under this Agreement, such as processing payments, communicating with You, and generally maintaining Your account with Us to comply with Our legal obligations and Our legitimate business interests.
40.1. We would like to send You information about Our own products and services which may be of interest to You. We will only do this if You have consented to this on the Unit Licence Order Form. If You have consented to such marketing, You may opt out at a later date by contacting Us using the email address set out in the Unit Licence Order Form.
40.2. We may share Your Data with, and obtain information about You from, credit reference or fraud prevention agencies (including Police, Counter Terrorism and Customs and Excise) or trade associations of which we are a member. If You select our Contents Protection cover, We may pass Your details on to Our agents, surveyors and contractors who are assessing and/or assisting with any compensation requests.
40.3. We will release Your Data and other account details at any time if We consider in Our sole discretion that such release is appropriate to comply with the law, to enforce this Agreement, for fraud protection and credit risk reduction, (from crime prevention or detection purposes), or to protect the safety of any person at the Site, or We consider that the security of the Unit or its contents, or other Units at the Site or their contents, will be put at risk.
40.4. If We sell or buy any business or assets, We may disclose Your Data and account details to the prospective seller or buyer of such business or assets. If Our business or sustainability all of Our assets are acquired by a third party, Your Data and account details will be one of the transferred assets.
41. You have the right to request a copy of the information that We hold about You, to request that inaccurate Data is rectified, to restrict how Data is used and in certain circumstances to have Data deleted. Please email or write to Us at the addresses provided on the Agreement should You wish to request for any of the above to be actioned. For more information on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our Website or provided on request.
42. Before taking any court proceedings for anything arising out of this Agreement (apart from emergency court proceedings), the complaining party shall inform the other person in writing of the dispute in as much detail as possible and You and We agree to try informal conciliation within twenty Business Days of the notice of the dispute. If the dispute cannot be resolved, You and We agree to use the Centre for Alternative Dispute Solution to try to resolve the dispute amicably by using an Alternative Dispute Resolution procedure before taking any other step. If the dispute is not resolved to mutual satisfaction within 90 days after notice of the dispute has been given, You or We may submit the dispute to the court. This Condition does not affect the right of either You or Us to terminate this Agreement.