FAQs
Looking for answers about how STOREX self storage works? You’ve come to the right place. This self storage FAQ covers everything from booking your unit, to insurance options, to how to access your storage with our cutting-edge mobile app.
Wondering how to rent a storage unit? Want to know what documents you need for self storage? Our FAQ is here to help.
What is self storage?
Self storage is a convenient way of storing your personal or business belongings in a secure, accessible unit. Whether you need temporary storage during a move or renovations, or you need long-term space to store your startup's inventory, self storage can provide an affordable and flexible solution.
Can I book space to use today?
Absolutely. Most of our customer’s first question is “When can I access my storage unit?” Once you have booked online and your ID is verified and approved digitally, you can move in on the same day. No physical paperwork needed, and you won’t have to come on-site first to figure out what documents do you need for self storage. Everything is clearly set out in the STOREX app.
How do I access my storage with no key?
How does self storage at STOREX work without a key, PIN code or padlock? Through our proprietary STOREX phone app! Our smart access technology allows you to access our facility and your storage space using facial recognition and Bluetooth. You’ll conveniently be able to unlock our digital locks using your smartphone.
What if I have connection issues when trying to access my storage unit?
If access to our facilities doesn’t work right away, refresh the app. Our security codes are scrambled every night and updated daily.
Still having trouble? Make sure you’ve installed the latest version of the STOREX app.
What is included in the price?
Your self storage price includes business rates, water and security. There are no hidden fees. And contents protection is available at check-in for added peace of mind.
Can I cancel with no notice?
At STOREX, you can vacate your unit when it suits you, but we require at least seven days' notice. For standard storage, we offer rolling monthly contracts that are renewed each month until cancelled. If you take advantage of our 50% off the first 2 months special offer, a minimum storage period of two months applies.
Is there a team I can talk to?
Yes! Our Customer Service team is available 7 days a week:
- Monday–Friday: 9am–6pm
- Saturday: 9am–4pm
- Sunday and most bank holidays: 10am–4pm
If you have any questions, even if you just need advice on how to choose a storage unit size, you can get in touch via our here.
Are the spaces insured?
STOREX offers contents protection for all bookings. You’re also free to use your own third-party insurance. Just ensure that self storage meets your policy coverage requirements. Either way, we take self storage security seriously, with robust security features and policies in place to protect our customers and their belongings.
Are you protected from damp and flooding?
Yes, STOREX facilities are built to high standards with air circulation systems for temperature and humidity control to guard against damp. We offer contents protection or allow for private insurance options for further surety. So, is self storage secure? With STOREX, resoundingly yes.
Can I use my own insurance instead of StoreProtect?
Yes, but not all insurance policies cover items when stored in self storage. When you provide proof of coverage, the following should be provided:
- Your name must match the license.
- Coverage stated on the policy must include fire, flood, theft (with forcible entry), and vermin damage.
- The location must be named, or your policy should apply UK-wide.
- Your insured value must match the value of your stored goods.
Send proof of insurance to [email protected] for review. For more details refer to our Full Terms & Conditions.
Do you have snack machines / refreshments on site?
We don’t have vending machines at our locations. However, our storage facilities are conveniently located near local cafes and amenities.
Do you need to pre-book the EV charging facilities?
No. While you can reserve a storage unit, there is no need to pre-book an EV charging station. All STOREX facilities feature EV charging points, ready for use while you’re moving in or visiting your storage unit.
Can my existing insurance be used and decrease the price?
Yes, if your personal insurance meets the STOREX standards, you can opt out of our StoreProtect plan. You’ll be able to manage this during the initial self storage contract booking process in-app.
Can I pay online or with a credit card?
Yes. STOREX places a huge importance on sustainable business practices. STOREX customers can enjoy an entirely paperless and cash-free storage experience. All payments are securely processed online for your convenience.
Do you have facilities for small businesses?
Absolutely. STOREX supports business storage of all sizes. This includes stock, equipment and even archive files. You can also take advantage of our unique and customisable on-site workspaces, called Fab Labs, to work right where you store.
What are the accepted payment methods?
Debit and credit cards, Visa and MasterCard.
What do I do if I cannot open the gate after hours?
If the gate is not connecting, check you have the correct access hours, the gates will not open outside our access hours. If there is an emergency you can contact the security monitoring centre on 0800 058 4435 or the Emergency Services on 999
How do I delete my account?
You can delete your account in the STOREX app, Settings -> Edit Profile -> Delete account.
To delete your STOREX account when moving out of self storage, email [email protected] from the address linked to your account. Before you do, make sure any active subscriptions are cancelled and checkouts completed. You can find this info in the app by going to Settings, then Manage Subscriptions. Once deleted, your account and data will be permanently removed.